Terms in plain words

What we do. We buy items you choose from online stores, receive them in Cape Town, ship them to Harare and hand them to you. You choose the item, size and colour; we are not responsible if the store's product does not match its listing.

Quotes and payment. A quote is valid until its pay-by date. We only buy once your payment has cleared with us. Nothing ships until it is paid in full.

Returns. Store returns follow the store's own policy and timeline. Return shipping and our handling are charged to you unless the store sent the wrong item.

Delays. Dispatch days are fixed but border, courier and store delays happen. We update your order page and WhatsApp when they do.

Loss or damage. We take care of your parcel while it is with us. If a parcel is lost or damaged in our custody we will work with you on a fair outcome. Events beyond our control (customs seizure, prohibited goods, declared disasters, extreme weather, civil unrest) are excluded.

Prohibited items. No medicines, weapons, flammables, counterfeit goods or anything illegal to import into Zimbabwe. We may refuse an item at any point and refund what you paid for it.

Storage. Parcels held in Cape Town for more than 30 days may attract a storage fee.

Your data. We keep your name, phone, address, order history and proofs of payment only to run your orders. We never sell them.